Frequently Asked Questions About the Chiller


Q. How many bottles does the chiller hold?

A. The round II-BX model holds eight 750 ml. bottles.  The Microchiller holds seven.  In a retail store it is rare for more than 2 or 3 bottles to be in the chiller at one time. 

Q. How long does it take to chill a bottle of wine?

A.  That depends on the wine temperature desired and the patience of the customer.  The chiller was accepted for manufacturing because it could chill a bottle of wine from 70º F to 50º F in 6 minutes.  40º F takes about 10 minutes, which few people will stand for.  Many will take the bottle out early because the outside feels very cold.  The wine inside is not fully chilled, but the cold bottle has sort of a “sizzle” effect, which satisfies a lot of people.

Q. How complicated is a chiller to set up and use?

A.  Not complicated at all. Unpack the machine and follow the instructions, adding casters and signboard.  Fill it with tap water until the level reaches a clear mark in the chilling tank.  Plug it in and switch it on.  Done.

Q. How long does it take for the water to get cold?

A.  Tap water is usually 50º to 55º F. So the chiller will run for about 20 minutes to chill the water to 35º F.  The same is true when you shut the machine off at closing.  The water will stay well below room temperature if the chiller is off for 12 hours or less.

Q. How much maintenance is required?

A.  Very little.  Good practice is to check the water level each morning before turning the machine on. A little water is pulled out with each bottle chilled, so it is a good sign that added water is needed.  Empty the water out at least monthly and clean the tanks.  Emptying is made easy by attaching a length of tubing (supplied) to the pump’s discharge, then turn the machine on to pump out the water.

Q. Where do we get parts and service?

A.  Parts are available from the manufacturer.  Service is available from any local refrigeration service company.  Ours is a common system, so a qualified mechanic knows all about it. 




The Wine Well Chiller Company, INC. Milford, Connecticut, USA